Global Axxess Solutions

Call Global Axxess Now +1-818-252-9090
full-service contact center in the Philippines


Welcome to Global Axxess Solutions



Inbound

Answering Service Customer Service Dealer Locate and Referral Help Desk Inquiry Handling Interactive Voice Response Technical Support

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Outbound

Appointment Setting Data Verification & Validation Surveys/Questionnaires Data Collection Follow Up Calls Market Research

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Back Office Solutions

Answering Service Customer Service Dealer Locate and Referral Help Desk Inquiry Handling Interactive Voice Response Technical Support

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Hosted Call Center Solutions

Answering Service Customer Service Dealer Locate and Referral Help Desk Inquiry Handling Interactive Voice Response Technical Support

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Customer Support That Goes Above & Beyond Delivering Exceptional Efficiency.

Call Center Equipment

The philosophy we retain for our call services is simple, instead of having single call center agents manage calls for many industries, we have streamline the process and have operators who understand how to manage calls for single industries. Out of this basic principal has risen less hold times and more effective operators to manage the services we offer. Our philosophy is far from complicated, however, it has propelled our call center and the services we offer as among one of the fastest growing Philippine call centers while still receiving glowing reviews from our customers.

Call Center Equipment

Our Contact Center Services can be utilized by every business in the US, Canada, Europe, Australia and the Asia-Pacific Countries. Wherever you are, we always offer outstanding professional call center service and a 5 star call answering service support. We bring together the best contact center agents and the most advanced technology, to provide added value to our outsourcing solutions, such as banking and finance, telemarketing, education and distance learning, health and medical services, travel and leisure, business-to-consumer, business-to-business and technical support services.

If you are interested in inbound or outbound call center services, your business requires basic live operator services to accept calls, or if you are looking for lead generation services, Global Axxess Solutions can help your and most businesses around the world looking for a global presence. With services like; telemarketing services, data management services, direct marketing services, and live technical support services, we offer a complete range of services for large, medium and small businesses. We have the ability to grow as your business grows.

Do you need customer service, help desk services, appointment setting services, telemarketing, or other outbound and inbound services? We are here to help you by providing all of these services under one roof. Our services are tailor designed for every customer. If your business requires telephone answering services, medical transcription processing services, call us for more information. Our advanced call center services can handle anything from order processing to message taking to market research and everything and anything your business may need. Following is a few of the call center services we can offer your company.

Inbound Order Taking Services:

If you have a catalog, an online website or web presence, or direct market your product, our call center can manage large call volumes and process orders on your behalf.


Registration Services:

We can completely manage your event or class registration services by providing information, processing payments, hotel bookings, and even performing outbound reminder calls. Bilingual and Multilingual Services: All of the services we offer can be performed as a multi language service, (English, Spanish, Japanese, Korean, German, French), if you have a global client base.

Live Operator Services:

Our inbound call center services are the building blocks of our entire call center operation. Through inbound services we can handle customer service, web chat services, help desk support, and much more.


Customer Support Services:

24 hour customer service support, performed as an inbound service or as outbound services, such as customer follow up.

Client Services:

We believe account management is the most vital component of our business. We guarantee that proper communication channels are defined and points of contact are established. Moreover, it is our goal to be proactive in dealing with our services and how we offer it to our partners and customers. Globe Online International has a 24/7 technical team monitoring the network and its interconnections. We ensure total network stability by anticipating possible obstacles and engaging in preventive measures, before initial indications are seen.

For both our voice and data networks, we warrant that the optimum performance of our equipment is being achieved and bottlenecks are prevented. We believe that our technical expertise is our strength. Our relationships with the best equipment providers, grant us the wealth of information that we need to design our network. Our team is continuously informed of the most advanced technology. We are in a position to study, plan, and implement our network using the best technology providers.

We provide full outsourcing services to businesses and customize each of our services to meet your businesses unique needs. We are capable of handling any inbound call volume and have developed our call center services as a complete outsourcing center. Call us for additional information.

INDUSTRY NEWS

Call center NEws

When night falls in Manila, a wave of young people scurry into the skyscrapers which criss-cross the city.


Call center NEws

MANILA: Americans calling the customer service lines of their airlines, phone companies and banks are now more likely to speak to Mark in Manila than Bharat in Bangalore.

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